TANAAKK EVGRID Co., Ltd.
Chapter 1: General Provisions
Article 1 (Application of Terms)
The Company rents out rental vehicles ("Rental Cars") to users in accordance with these Terms and Conditions, and the user borrows the Rental Car accordingly. Matters not stipulated herein shall be governed by applicable laws and generally accepted practices.
The user shall complete reservations and rental agreements through the designated smartphone application (Tcab), and by doing so agrees to the application terms and related rules. In case of inconsistency, these rental terms shall prevail.
The Company may accept special agreements to the extent they do not conflict with laws, regulations, or the purpose of these Terms; such special agreements shall prevail over these Terms.
Chapter 2: Reservations
Article 2 (Reservation Application)
When making a reservation, the user may specify vehicle class, pickup date and time, pickup location, rental period, return location, driver, and other conditions through the app after agreeing to these Terms, fee schedules, and app terms. Pickup/return locations may be adjusted within a reasonable scope due to parking conditions.
In principle, the Company accepts reservations within the scope of available fleet inventory.
Article 3 (Reservation Changes)
If the user wishes to change reservation conditions, changes must be made via the method specified in the app. If cancellation is requested during changes, cancellation fees under these Terms may apply.
The Company may reject a requested change if it would interfere with rental operations.
Article 4 (Reservation Cancellation)
The user may cancel a reservation via the app.
If cancellation is due to user convenience, the user shall pay the prescribed cancellation fee; however, the Company may waive fees in force majeure situations such as natural disasters.
Examples of fee waiver may include severe weather warnings, transportation shutdowns, evacuation orders, or road closures where safety or physical access is materially affected.
If the user does not begin rental procedures within 30 minutes after reserved pickup time, the reservation may be deemed canceled. Withdrawal from the app may also be treated as cancellation.
The Company may cancel a reservation for operational reasons without cancellation fees.
If rental procedures cannot begin due to accident, theft, recall, disaster, or other causes not attributable to either party, cancellation may be treated as no-fault and no cancellation fee applies.
If the user cannot complete required license registration due to expired or insufficient documents and therefore cannot conclude the rental agreement, this is treated as user-initiated cancellation and cancellation fees apply.
Article 5 (Substitute Vehicle)
If the reserved vehicle class cannot be provided, the Company may offer a substitute vehicle of a different class.
If accepted by the user, rental proceeds under substantially the same conditions except vehicle class. If substitute pricing is higher, reserved class pricing applies; if lower, substitute pricing applies.
If failure to provide the reserved class is attributable to the Company, handling follows Company-side cancellation. If not attributable to the Company, handling follows no-fault cancellation.
Article 6 (Disclaimer)
Except as provided in Articles 4 and 5, neither party shall make claims against the other for reservation cancellation or failure to conclude a rental agreement.
Chapter 3: Rental
Article 7 (Conclusion of Rental Agreement)
The rental agreement is concluded when the user completes rental start procedures in the app during available service time, except where any disqualifying condition in Article 8 applies.
Upon conclusion, the user shall pay rental fees specified in Article 10.
The user/driver shall upload and input required license and identity information through the app.
The Company may request payment by credit card via the app as a general rule, or designate other methods as necessary.
Article 8 (Refusal of Rental Agreement)
The rental agreement cannot be concluded if the user/driver falls under disqualifying conditions, including but not limited to: no valid license, intoxication, narcotic influence, child-seat noncompliance, antisocial-force affiliation, abusive conduct toward Company staff, or other Company-determined inappropriateness.
The Company may also refuse agreement where driver mismatch, prior non-payment, prior serious violations, prior insurance non-coverage due to term breach, or other similar circumstances exist.
If reservation had already been formed, such case may be handled as reservation cancellation.
Article 9 (Formation)
The rental agreement is formed when the user performs the operation defined in app terms.
Article 10 (Rental Fees)
Rental fee means the total of the following amounts, and the Company shall state each amount or calculation basis in the fee schedule:
(1) Base fee (including fuel costs incurred during use)
(2) Special equipment fee
(3) Other fees
2. The base fee in the preceding paragraph (1) includes fuel costs for ordinary driving during the rental period. The user is not required to return the vehicle with a full tank or to make any additional fuel settlement.
3. Base fees are based on tariffs duly filed with the competent transport authority.
4. If tariffs are revised after reservation, reservation-time rates apply.
Article 10-2 (Fuel and Fuel Card)
The Company rents out the Rental Car with a fuel card installed (the "Fuel Card"). During use, the user/driver may refuel using the Fuel Card in the manner designated by the Company.
2. Costs of refueling with the Fuel Card are included in the base fee under Article 10, paragraph 1 (1), and will not be charged separately to the user.
3. The user/driver shall not use the Fuel Card for any purpose other than refueling the Rental Car, remove it from the vehicle for safekeeping, or transfer or lend it to any third party.
4. The user/driver shall keep and manage the Fuel Card with the due care of a prudent manager and, upon return of the Rental Car, shall return the Fuel Card to the Company’s designated storage location inside the vehicle.
5. If the Fuel Card is lost, damaged, or used improperly, or if the preceding paragraph is breached, the user shall compensate the Company for resulting damages (including reissuance costs, unauthorized usage amounts, and investigation costs), except where such event is not attributable to the user/driver.
6. If the Fuel Card cannot be used, the user/driver shall refuel in accordance with the Company’s instructions. In that case, fuel costs advanced by the user/driver shall be settled by the Company’s designated method.
Article 11 (Inspection and Maintenance)
The Company provides vehicles that have undergone legally required daily/periodic inspections and necessary maintenance.
At handover, user/driver shall inspect exterior and accessories according to prescribed checklist and confirm suitability for rental conditions.
If defects are found, the Company shall promptly perform required maintenance.
Article 12 (Rental Certificate Information)
Upon handover, statutory rental certificate information is provided through the app.
User/driver shall be able to present such information at all times during use.
Chapter 4: Use
Article 13 (Duty of Care)
User/driver shall use, store, and manage the Rental Car with due care of a prudent manager from handover until return.
User/driver shall comply with laws, these Terms, detailed rules, manuals, and Company instructions.
Tolls, paid parking, and other paid services used during rental are borne by user/driver.
For unpaid toll inquiries, the Company may disclose necessary user/driver information to toll operators, and user/driver agrees thereto.
Article 14 (Daily Check During Rental)
User shall conduct legally required daily checks before use during rental period.
If abnormalities are found, user shall promptly notify the Company and follow instructions.
If vehicle cannot be rented due to such abnormality and no substitute is available, agreement may be terminated.
Article 15 (Prohibited Acts)
Without Company permission, user/driver shall not use Rental Car for transport business, permit unregistered drivers, sublease, alter vehicle identifiers, modify vehicle, use for racing/testing/off-road towing, violate laws/public order, purchase unauthorized insurance, carry pets outside cage (except assistance dogs or approved cases), smoke (including e-cigarettes), load hazardous materials, leave persistent odor that affects subsequent rentals, take car outside Japan, use the Fuel Card for any purpose other than refueling the Rental Car, remove it from the vehicle for safekeeping, or transfer or lend it to any third party, or otherwise violate rental conditions.
Article 16 (Illegal Parking)
If illegal parking occurs, user/driver shall appear at competent police station, pay penalties, and bear towing/storage/retrieval costs.
Upon police notice, the Company may instruct user/driver to move/retrieve vehicle and process violation by specified deadlines.
The Company may verify completion and continue requesting action until resolved.
The Company may submit necessary documents (including personal data) to cooperate in liability procedures and may take legal measures where necessary.
If the Company pays violation charges or related costs, it may claim such costs from user, who must pay by designated date.
Chapter 5: Return
Article 17 (Return Responsibility)
User/driver shall return the Rental Car to designated return location by end of rental period, unless Company instructs otherwise.
For partner parking returns earlier than scheduled, user shall report return immediately after completion.
If user/driver violates return obligations, user shall compensate resulting damages including additional parking fees.
User/driver is not liable for Company damages caused by force majeure preventing timely return.
Article 18 (Return Confirmation)
User/driver shall perform required checks and return Rental Car and accessories.
User/driver shall confirm no personal belongings remain inside.
User/driver shall clean the car and remove trash.
The user/driver is not obligated to return the vehicle with a full tank of fuel. Regardless of the remaining fuel level, no additional fuel settlement will be made; provided, however, that this shall not apply in cases of improper use, loss, or similar events regarding the Fuel Card as set forth in Article 10-2, paragraphs 3 through 5.
Upon return, the user/driver shall confirm that the Fuel Card and any other accessories provided by the Company are in the designated storage location inside the vehicle.
Article 18-2 (Left Property)
If belongings are found after return, the Company notifies user/driver/passengers and requests instructions for return/disposal.
If Company returns/disposes of belongings, related costs are jointly borne by user/driver/passengers.
For valuables, Company may promptly hand over to police; other items may be held then delivered to police.
Article 19 (Extension Fees)
Rental period may be extended only with Company approval; extension fees per Company schedule apply.
Article 20 (Non-Return)
If user/driver is deemed non-returning (e.g., ignoring return demand), Company may take legal action, including use of personal data to the extent necessary.
Chapter 6: Breakdown, Accident, Theft
Article 21 (Breakdown)
If malfunction or breakdown is discovered during use, user/driver shall stop driving immediately, contact Company, and follow instructions.
Article 22 (Accident)
If an accident occurs, user/driver shall stop driving immediately, take legal measures, report accident details, and follow Company instructions.
Article 23 (Theft)
If theft or other damage occurs, user/driver shall immediately report to police, notify Company, and cooperate with investigation.
Article 24 (Termination Due to Inability to Use)
If Rental Car becomes unusable due to breakdown, accident, theft, or other cause during use, rental agreement is deemed terminated.
Chapter 7: Damages and Compensation
Article 25 (Damages and Business Compensation)
If user/driver intentionally or negligently causes damage to third parties or Company during rental use, user shall compensate such damage.
Article 26 (Insurance and Coverage)
Where user bears liability under Article 25, user responsibility is limited within scope set by Company according to selected insurance plan at reservation/rental.
Damage arising from theft is excluded from coverage under all plans.
Article 26-2 (Non-Operation Charge: NOC)
If accident, damage, or contamination during use requires vehicle repair/cleaning, user shall pay Non-Operation Charge.
Chapter 8: Termination of Rental Agreement
Article 27 (Termination by Company)
If user/driver violates these Terms during use, Company may terminate agreement without notice/demand and request immediate return.
Article 28 (Mid-Term Cancellation by User)
User may terminate during use with Company consent.
Chapter 9: Personal Information
Article 29 (Purpose of Use of Personal Information)
Company obtains and uses personal information for identity verification, contract execution/performance, service provision/improvement, announcements, statistical analysis, and legal response.
Article 30 (Consent to Registration and Use)
User is deemed to consent to use of personal information to the extent necessary for unpaid violation handling, non-return handling, and other legal procedures.
Chapter 10: Miscellaneous
Article 31 (Setoff)
Company may set off monetary obligations owed to user against monetary obligations user owes Company under these Terms.
Article 32 (Consumption Tax)
User shall pay consumption tax (including local consumption tax) applicable to transactions under these Terms.
Article 33 (Default Interest)
If either party delays performance of monetary obligations under these Terms, default interest of 14% per annum shall apply.
Article 34 (Changes to Terms/Rules)
Company may establish detailed rules, which have the same effect as these Terms.
Article 35 (Exclusive Jurisdiction)
Disputes concerning rights/obligations under these Terms (including judicial mediation) shall be subject to exclusive first-instance jurisdiction of Tokyo District Court, regardless of claim amount.
Article 36 (Governing Law, Language, Jurisdiction)
Japanese law governs formation, validity, performance, and interpretation of these Terms.
Even if translated into other languages, Japanese text is the original and prevails in case of discrepancy.
Disputes under these Terms are subject to Tokyo District Court as agreed exclusive first-instance court.
Cancellation Fees
Please refer to the Cancellation Policy for cancellation fee details.
Supplementary Provisions
Date | Content | Effective Date
February 12, Reiwa 8 | Enacted v.1.1.1 | Effective same day
February 17, Reiwa 8 | Enacted v.1.1.2 | Effective same day
August 1, Reiwa 8 (2026) | v.1.1.3 Added fuel-included / fuel card provisions; abolished full-tank return obligation | Effective same day
