Cancellation policy
Tcab sets a cancellation policy to maintain fairness in how users bear costs for reservations, payments, and dispatch.
Changes before departure
| Elapsed time | Status | Change fee (same slot) | Change fee (increase slots) | Change fee (decrease slots) | Cancellation fee |
|---|---|---|---|---|---|
| Within 30 minutes after confirmation of the provisional reservation | Provisional reservation | None | None | None | None |
| From confirmation of the confirmed reservation to up to 1 week before the start of the reservation time (168 hours before) | Confirmed reservation | None; moving the usage time earlier (if additional charges arise due to spot pricing changes, pay the additional charges) | None; if moving the start time later increases the amount, a 10% charge applies to the portion moved later | A 10% charge on the reduced portion; moving the start time later, moving the end time earlier, spot price reductions due to changes in usage time, reductions of rental/return locations (including one-way cancellation), and downgrades of vehicle class/options/insurance plan | 10% of the reservation fee |
| From confirmation of the confirmed reservation to up to 1 day before the start of the reservation time (24 hours before) | Confirmed reservation | None; moving the usage time earlier (if additional charges arise due to spot pricing changes, pay the additional charges) | None; if moving the start time later increases the amount, a 100% charge applies to the portion moved later | 100% of the reduced portion | 100% of the reservation fee |
| Within 24 hours before the start of the reservation time | Confirmed reservation | None; moving the usage time earlier (if additional charges arise due to spot pricing changes, pay the additional charges) | None; if moving the start time later increases the amount, a 100% charge applies to the portion moved later | 100% of the reduced portion | 100% of the reservation fee |
Because there are costs to secure slots for vehicle inventory, parking, and cleaning/dispatch staffing, cancellation fees are set for slot reductions to compensate for opportunity loss.
Definitions of terms
- Moving earlier Changing the reservation slot time to an earlier time. If there is vehicle availability, earlier-time changes can be made flexibly.
- Moving later Changing the reservation slot time to a later time. Any portion of the change will be treated as cancellation.
- Increasing slots If you increase the reservation slot unit, it can be handled flexibly when vehicles are available. 'Increasing slots' means adding or upgrading the vehicle size, reservation time, driving insurance plan, and accessory plan. Increases in one-way fees and increases in Tcab spot fees are also included.
- Same slot If the reservation slot unit is the same and there is no change in the Tcab spot fee, earlier-time changes within the same slot (same conditions) can be made flexibly.
- Decreasing slots If you decrease the reservation slot unit (including moving to a later time), it is treated as equivalent to cancellation and handled under the cancellation policy.
Note: The terms 'increasing,' 'same,' and 'decreasing' refer to whether the price increases, remains the same, or decreases.
Changes after departure
- Extension If you would like to extend the rental time, Tcab allows extensions at the same rate as the reservation fee.
- Change of Tcab return spot If your itinerary changes after departure and you need to change your return location, you can do so in the app. Additional charges will be billed based on the fee of the changed Tcab return spot or the one-way fee.
Governing Law, Language, and Jurisdiction
- With respect to the formation, validity, performance, and interpretation of these Terms, Japanese law shall apply.
- Even if these Terms are translated into languages other than Japanese, the Japanese version shall be the governing version, and in the event of any inconsistency or discrepancy between the translations, the Japanese version shall always prevail.
- In the event of any dispute regarding rights and obligations under these Terms, the Tokyo District Court shall be the exclusive court of first instance by agreement.
Supplementary Provisions
| Date | Content | Effective date |
|---|---|---|
| February 12, Reiwa 8 | Enacted v.1.1.1 | Effective same day |
| February 17, Reiwa 8 | Enacted v.1.1.2 | Effective same day |
Exclusive Court of Jurisdiction (By Agreement)
In the event of any dispute concerning rights and obligations under these Terms (including mediation procedures at the court), regardless of the amount in dispute, the Tokyo District Court shall be the exclusive court of first instance by agreement.