Accessibility statement

Conformance

We reference and conform to multiple accessibility guidelines, including Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and Japan’s JIS X 8341-3.

Scope (common tasks)

We prioritize completing these common tasks with keyboard and screen readers.

• Sign in and registration
• Station, date/time, vehicle, insurance, and option selection (list UI is the primary path)
• Driver details, terms confirmation, and payment
• Identity verification (eKYC) guidance and submission
• Booking list and detail views, including primary actions

Approach

• Complete primary flows and dialog open/close with keyboard only
• Provide clear names, roles, and states for buttons and form controls
• Keep key information readable when text is enlarged
• Maintain sufficient contrast between text/icons and backgrounds
• Do not rely on color alone for critical status (pair with text or icons)
• Reduce non-essential motion when Reduced Motion is enabled

Known limitations

These areas are still improving. Prefer the alternative path when available.

• Map markers are secondary. Select stations from the station list (the booking screen includes this guidance).
• Camera capture and third-party eKYC UI may depend on device and vendor controls. Use the written steps and driver’s license guide.
• Accessibility of embedded Stripe widgets depends on the provider. We improve labels and errors on our surrounding card screens.

Contact

Share accessibility feedback via the FAQ / contact page.